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General Terms and Conditions


General Terms and Conditions:

Here you can find important information about shopping at Svijet čokolade d.o.o.


1. Concluding a contract

By pressing the “Order” button, you send a binding order for the goods in the cart. The order confirmation is issued immediately after the order is sent and represents the acceptance of the contract.


2. Termination instructions

Right to terminate

You have the right to unilaterally terminate the contract within 14 days, without giving reasons.

The right to unilateral termination expires after 14 days from the day you received tickets with a unique QR code by e-mail, provided that the tickets have not been used.

In order to exercise the right to unilateral termination, you must inform us (SVIJET ČOKOLADE DOO Mali potok 4, 10000 Zagreb, e-mail: with a clear statement (eg by letter sent by mail or e-mail) of your decision. to terminate the contract unilaterally.

In order to meet the unilateral termination period, it is sufficient for you to notify us of the exercise of your right to unilateral termination before the expiration of the unilateral termination period. You are required to indicate in that notice the order number, the date of the invoice, the manner in which you paid for the tickets and the date of payment.


Termination Effects

In the event of unilateral termination of the contract, we will refund all payments we have received from you, without undue delay and in any case no later than 14 days from the date we are notified of your decision to unilaterally terminate this contract. We will refund using the same payment method you used for the initial transaction, unless expressly agreed otherwise; in any case, you will not incur any additional fees as a result of such reimbursement. We reserve the right to a refund until we receive a refund and determine the status of unused tickets.


3. Shipping

Ticket orders are only delivered via email server. Each ticket has a unique QR code that is canceled at the box office of the Zagreb Chocolate Museum upon entering the Zagreb Chocolate Museum. Each ticket is only valid for a single entry to the museum.


4. Funds

Payment is possible with credit cards (Diners, Visa, MasterCard, Maestro, Discover).

  •  Diners Club International
  •  Visa
  •  MasterCard
  •  Maestro
  • Discover


Credit card payment

During the order process, you pay the amount immediately by entering your credit card information. Upon shipment, your credit card will, after deducting the discount, coupon, etc., as the case may be, be charged the actual amount of the bill. In relation to goods made to the consumer’s specification or tailored to the consumer, there is an immediate credit card charge with the actual amount of the invoice after deducting discounts, coupons and the like.

Settle payment

About the Terms of Use of the app, users can learn while activating it.


5. WSPay Usage Statement

The Zagreb Chocolate Museum uses WSPay for online payments.

  • WSpay - Web Secure Payment Gateway
  • Mastercard Identity Check
  • Visa Secure
  • VerifiedbyVisa

WSPay is a secure system for online payment, real-time payment, credit and debit cards, and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certification for 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.


6. Statement on the protection and collection of personal data and their use undertakes to provide protection of personal data of customers, in a way that collects only the necessary, basic data on customers / users that are necessary to fulfill our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to do the job. All employees of and business partners are responsible for respecting the principles of privacy protection.

Conversion statement, for foreign customers:
All payments will be effected in Croatian currency. The amount charged on your credit card account is converted into your local currency according to the exchange rate of credit card associations.


7. Privacy Statement

Protection of personal data in accordance with the General Data Protection Regulation of the European Parliament and of the Council No. 2016/679-Regulation and the implementation of the General Data Protection Regulation
WSPay, as the executor of authorization and payment of credit cards, handles personal data as processor and handles personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679 and the strict rules of the PCI DSS L1 regulation on the protection of data entry and transmission.
WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection in data entry and transmission.

Personal data used for the purpose of authorization and collection, ie in the execution of obligations under the Agreement or under the Agreement, are considered confidential data.
The following personal data of the customer are required for the execution of the Agreement (authorization and collection):

  • Name and surname
  • Email
  • Phone
  • Address
  • Location
  • Postcode
  • Country
  • Card type
  • Card number
  • Card life
  • CVV card code

WSPay does not process or use this personal data except for the purpose of executing the authorization and collection contract.
WSPay guarantees the fulfillment of all conditions set by the applicable regulations on personal data protection for personal data processors, and in particular all necessary technical, organizational and security measures, and this is especially confirmed by the PCI DSS L1 certificate.


8. Contract language / order text storage

The contract is concluded in Croatian. We do not store the order text and it can no longer be accessed after the order process is completed. However, you can print the order text immediately after placing your order.


9. Provider Information

Svijet čokolade doo
Headquarters address:
Mali potok 4, 10000 Zagreb, Croatia
OIB: 10937550508, MB: 05040159